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Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with returns and refunds. Please read our Refund Policy below for details.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • To qualify for a refund, items must be:

    • Unused and in their original condition.

    • In the original packaging with all tags, labels, or accessories included.

  • Items that are damaged, used, or missing parts (not due to our error) may not be eligible for a refund.

2. Non-Refundable Items

The following items are non-refundable:

  • Perishable goods (e.g., treats or food products).

  • Personalized or custom-made items.

  • Items marked as “Final Sale” at the time of purchase.

3. Return Process

  1. Contact us to initiate a return. Please provide your order number and reason for the return.

  2. Approval: Once your return request is approved, you will receive a return authorization number and instructions.

  3. Shipping: Ship the item back to us using a trackable method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Exchanges

  • If you received a defective or incorrect item, we’re happy to offer a replacement. Contact us within 3 days of delivery to arrange an exchange.

6. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 3 days of delivery. Provide photos of the damaged item and the packaging to help us resolve the issue.

7. Cancellations

  • Orders may be canceled before shipment. Please contact us promptly if you need to cancel your order.

  • Once an order is shipped, it cannot be canceled, but you may initiate a return after receiving it.

8. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please reach out:

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