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Free Shipping for orders over $50

Shipping Policy

Shipping Policy

Thank you for choosing our pet products! We aim to make your shopping experience as smooth as possible. Below is our detailed shipping policy to help you understand how we handle orders and deliveries.

1. Order Processing Time

  • All orders are processed within 2 business days after payment is confirmed.

  • Orders placed after 4 PM or on weekends and holidays will be processed on the next business day.

2. Shipping Rates & Methods

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.

  • We offer the following shipping options:

    • Standard Shipping: Estimated delivery time of [8-10 business days].

    • Express Shipping: Estimated delivery time of [5-8 business days].

Note: Exact shipping costs will be displayed at checkout.

3. Shipping Destinations

  • We currently ship internationally.

  • For international shipping, please note that delivery times may vary, and additional customs fees or taxes may apply. These fees are the responsibility of the customer.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Use this tracking number to monitor your package's delivery status through the shipping carrier’s website.

5. Delivery Times

  • Estimated delivery times depend on the shipping method and destination. While we strive to meet these timelines, please note that delays may occur due to:

    • Weather conditions

    • Carrier delays

    • Customs clearance (for international orders)

6. Shipping Restrictions

  • Certain products may have shipping restrictions based on your location.

7. Missing, Damaged, or Incorrect Orders

  • If your order arrives damaged, incomplete, or incorrect, please contact us within 3 days of delivery with photos and a description of the issue. We will work to resolve the matter promptly.

8. Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy [include link if applicable].

9. Contact Us

If you have questions about your order or need assistance with shipping, please reach out to us at:

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